Bult offers multiple support channels to ensure you succeed:
  • Chat Support: Access via app.bult.ai’s “Support Chat” button. Our team typically responds in a few hours. Available for all users. Screenshot 2025-08-07 at 19.39.33.png Screenshot 2025-08-07 at 19.40.16.png
  • Email: Contact hello@bult.ai for technical or billing queries. Basic plan users get standard support; Pro plan (September 2025) includes priority support (1-day response).
  • Discord Community: Join discord.gg/cet2ZPv2yJ for peer support, tips, and direct interaction with our team. Ideal for quick questions or feedback. Screenshot 2025-08-07 at 19.37.32.png
  • Documentation: This guide at docs.bult.ai covers setup, troubleshooting, and advanced usage. Searchable via navigation. Screenshot 2025-08-07 at 19.31.36.png
  • Status Page: Check system status at bult.instatus.com for real-time updates on uptime and incidents. Screenshot 2025-08-07 at 19.30.59.png
  • Enterprise Support: Custom SLAs and dedicated support for Startups and Enterprise plans. Contact hello@bult.ai.
Tips:
  • Include project/workspace names in support requests for faster resolution.
  • Check Errors for common issues (e.g., “Application Failed to Respond”).
  • Expect 5–10% of users (2–5 of 48) to engage monthly, per SaaS benchmarks.